Privacy Policy
This Privacy Policy explains how Zeetaminds Technologies Private Limited ("Zeetaminds," "we," "us," or "our") collects, uses, shares, and protects personal information when you visit or use our website and related online services. It also explains your privacy choices and rights under applicable data protection laws.
What information do we collect?
We collect information from you when you register on our site, set up your subdomain, or configure your account or other details.
When ordering or registering on our website application, you may be asked to enter your: name, e-mail address, or business name. Payment and billing information is collected and processed directly by our third-party payment providers; Zeetaminds does not directly receive or store your full card details.
If you contact us, request a demo, or submit a white-label partner or reseller partner form, we may collect information you provide, such as your name, email address, phone number, company name, and message. We may also collect information about the page or source that led you to the form.
Our website includes a live chat feature provided by CommandPal that allows you to message our team directly. If you use the chat, we may collect the messages you send and, where the chat includes a lead form, the contact details you provide, such as your name and email address.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
- To improve customer service
In the context of customer support, your information helps us to more effectively respond to your customer service requests.
- To process transactions
We use relevant information to process orders, subscriptions, payments, and other transactions you request. Payment and billing information may be processed directly by our third-party payment providers.
- For Email Communications
We may use the email address you provide to send communications related to your account and use of our services, including service notifications, security alerts, billing information, and other important updates.
Where permitted by applicable law, we may also send you information about our products, services, features, offers, events, and company updates.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
We use appropriate technical and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, or destruction. Information transmitted through our website is protected using industry-standard transport encryption, such as HTTPS/TLS, where applicable.
Payment and billing information is handled directly by our third-party payment providers, in accordance with their own security standards; Zeetaminds does not directly store your full payment card details.
How We Share Information
We may share personal information with service providers and other third parties that help us operate our website and services, process transactions, provide customer support, maintain security, protect our forms from spam or abuse, perform analytics, or carry out other functions on our behalf.
We may also disclose information where necessary to comply with applicable law, enforce our terms or policies, or protect our rights, property, or safety or the rights, property, or safety of others.
Where we use third-party analytics or advertising services, information may be processed by those providers in accordance with the choices you make through our Privacy Preferences tool and as described in this Privacy Policy.
Third-party links
Occasionally, at our discretion, we may include links to our merchant partners (third-party products or services) on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
California Privacy Rights (CCPA/CPRA)
If you are a California resident and the California Consumer Privacy Act, as amended by the California Privacy Rights Act (collectively, the "CCPA"), applies to our processing of your personal information, you may have rights including access to, correction of, or deletion of certain personal information, and the right to opt out of the sale or sharing of personal information.
As a matter of policy, we make the "Do Not Sell or Share My Personal Information" option available to visitors throughout the United States, not only in California, and we automatically honour the Global Privacy Control (GPC) browser signal as a valid opt-out request.
To exercise these rights, please contact us at privacy@zeetaminds.com — we may need to verify your identity before processing certain requests.
EU/UK Privacy Rights (GDPR)
If you are located in the European Economic Area or the United Kingdom, the EU General Data Protection Regulation or UK General Data Protection Regulation may apply to our processing of your personal information. Depending on the circumstances, you may have the right to request access to, correction of, or erasure of your personal information, to restrict or object to certain processing (including for direct marketing), to receive your personal information in a portable format, and to withdraw consent at any time where processing is based on consent.
To exercise these rights, please contact us at privacy@zeetaminds.com — we may need to verify your identity before processing certain requests. If you believe we have not addressed your request appropriately, you also have the right to lodge a complaint with your local data protection supervisory authority.
India Privacy Rights (DPDP Act)
If you are located in India, the Digital Personal Data Protection Act, 2023 ("DPDP Act") may apply to our processing of your personal information, to the extent its provisions are in force. Where applicable, as a Data Principal you may have the right to obtain a summary of the personal information we process about you, to request correction or erasure of your personal information, to withdraw consent at any time where processing is based on consent, and to register a grievance regarding our processing of your personal information.
To exercise these rights or raise a grievance, please contact us at privacy@zeetaminds.com — we may need to verify your identity before processing certain requests.
Data Deletion Policy
We are committed to respecting your privacy rights, including applicable rights to request the deletion of personal information. This section explains how you can submit a deletion request and how we handle such requests.
- Requesting Data Deletion
You may request deletion of personal information associated with your use of our services, subject to applicable law and any applicable legal or contractual retention requirements. To initiate a deletion request, please contact us at privacy@zeetaminds.com with the subject line "Data Deletion Request."
- Processing Deletion Requests
Upon receiving a valid deletion request, we will review it to ensure that it meets our criteria for data deletion. We may require additional information from you to verify your identity and process your request.
- Timeline for Data Deletion
We will endeavour to process your deletion request in a timely manner, typically within 15 days of receiving your request. However, please note that certain legal or legitimate business reasons may delay or prevent us from fulfilling your request immediately.
- Changing Your Cookie Preference vs. Requesting Deletion
You can change your privacy preferences at any time using the "Privacy Preferences" link in our footer. Doing so generally prevents or limits future optional collection through the relevant technologies; it does not automatically delete information that was collected before your preferences were changed. If you wish to request deletion of personal information, please submit a separate privacy request to privacy@zeetaminds.com.
- Exceptions to Data Deletion
In some cases, we may be unable to fulfil your deletion request due to legal obligations or other legitimate reasons. For example, we may need to retain certain data for compliance with applicable laws or regulations, resolving disputes, or enforcing our terms and policies.
- Confirmation of Data Deletion
Once your data deletion request has been processed, we will notify you via email or other appropriate means. Please note that residual copies of your personal data may remain in our backup systems or archives for a limited period before they are permanently deleted.
- Contact Us
If you have any questions or concerns about our data deletion policies or wish to submit a deletion request, please contact us at privacy@zeetaminds.com.
Online Privacy Policy Only
This online privacy policy applies only to information collected through our website and not to information collected offline.
Terms and Conditions
Please also visit our Terms of Service establishing the use, disclaimers, and limitations of liability governing the use of our website.
Your Privacy Choices
You can manage your preferences for optional cookies and similar technologies through our Privacy Preferences tool. Depending on your location and applicable law, optional technologies may be used only with your consent or may be subject to your right to opt out. You can review or change your choices at any time using the "Privacy Preferences" link in our footer.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page. Where required by applicable law, we will provide additional notice or obtain consent for material changes.
Contacting Us
If you have questions about this Privacy Policy or wish to exercise an applicable privacy right, please contact us at privacy@zeetaminds.com.