Refund & Cancellation Policy

At Zeetaminds Technologies Pvt Ltd, we are committed to delivering a reliable and high-quality digital signage software experience. This policy explains how refunds and cancellations work for subscriptions purchased via our website and using our payment gateway providers.

1. Eligibility for Refunds

We offer refunds in the following situations:

• A technical issue prevents you from using the Zeetaminds CMS or Player App, and our support team cannot resolve it.
• Cancellation within 7 days of the initial purchase, provided the service has not been actively used.
• Erroneous charges.

Refund requests must be made within 7 days from the payment date.

2. Non-Refundable Items

Refunds are not available for:

• Subscription renewals after the renewal date unless there is a technical issue preventing you from using Zeetaminds for more than 7 working days.
• Services already delivered and used.
• Issues unrelated to Zeetaminds (e.g., customer internet or hardware problems).
• Discounts or promotional plans after activation.

3. How to Request a Refund

To request a refund, email support@zeetaminds.com with:

• Your account email address
• Invoice or payment reference number
• Reason for the refund request

Our team will review and respond within 3-5 business days.

4. Refund Processing Time

If approved:

• Refunds are processed to your original payment method within 5-10 business days.
• Banks or payment providers may take additional time for funds to appear.

5. Subscription Cancellations

• You may cancel your subscription at any time by emailing support@zeetaminds.com.
• Upon cancellation, your subscription will remain active until the end of the current billing cycle.
• No further charges will be made after the cancellation date.

6. No Automatic Renewal Without Consent

We do not enroll customers into automatic renewal without explicit consent at checkout. Renewal preferences can be updated anytime in your account settings.

7. Contact Information

Email: support@zeetaminds.com
Website: zeetaminds.com